Please contact our customer service team at info@lifecykel.com. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, pl

Please contact our customer service team at info@lifecykel.com. Please include your order number and the reason for cancellation in your message.Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

How do I cancel my order?

Once an order is placed, we cannot modify it. However, if you need to update your shipping address or contact information, please reach out to our customer service team right away. If your order hasn’t been packed yet, we’ll do our best to assist you

Once an order is placed, we cannot modify it. However, if you need to update your shipping address or contact information, please reach out to our customer service team right away. If your order hasn&#x2019;t been packed yet, we&#x2019;ll do our best to assist you! &#x1F60A;

Can I edit or add anything to my order?

We’re sorry to hear that you received the wrong item in your order! Please report the issue to our team at info@lifecykel.com. When contacting us, kindly include a photo of the item you received along with the name(s) of any missing item(s). Also, pl

We&#x2019;re sorry to hear that you received the wrong item in your order! Please report the issue to our team at <a data-fr-linked="true" href="mailto:info@lifecykel.com">info@lifecykel.com</a>.When contacting us, kindly include a photo of the item you received along with the name(s) of any missing item(s). Also, please check your package for any notes or packing slips that may indicate if your other item(s) were shipped separately.We&#x2019;ll do our best to resolve this for you as quickly as possible! &#x1F60A;

What do I do if I receive the wrong item in my order?

We’re sorry your item(s) have damaged!. We try our best to provide exceptional service, although some factors like shipping and handling are outside of our control, and issues like this can arise. Please get in touch with us at info@lifecyklel.com an

We&#x2019;re sorry your item(s) have damaged!We try our best to provide exceptional service, although some factors like shipping and handling are outside of our control, and issues like this can arise.&#xA0;&#xA0;Please get in touch with us at <a href="mailto:info@lifecyklel.com">info@lifecyklel.com</a>&#xA0;and send us a photo of the broken/damaged item(s) you received, and we will do our best to resolve this as soon as possible.

What do I do if my item(s) arrives damaged?

If no one is home at the time of delivery, the carrier will leave your package in a secure location. Be sure to check around your home and with neighbors or building management, as they may have collected the package for you. Additionally, please dou

If no one is home at the time of delivery, the carrier will leave your package in a secure location.Be sure to check around your home and with neighbors or building management, as they may have collected the package for you.Additionally, please double-check the shipping address in your order confirmation email to ensure it&#x2019;s correct.Sometimes, tracking may indicate that a package has been delivered, but it might not be dropped off until the next day. If you still haven&#x2019;t received your item within 3 business days, please reach out to us at <a data-fr-linked="true" href="mailto:info@lifecykel.com">info@lifecykel.com</a>, and we&#x2019;ll be happy to assist you.

My order was marked delivered but it’s not here.

FREE AUSTRALIAN SHIPPINGOn orders over $120. FREE NEW ZEALAND SHIPPINGOn orders over $150. FREE INTERNATIONAL SHIPPINGOn orders over $249. Processing Time. Orders are shipped within 1–3 business days of receipt from our warehouse. Shipping quotes beg

<main id="isPasted" tabindex="-1">FREE AUSTRALIAN SHIPPING On orders over $120FREE NEW ZEALAND SHIPPING On orders over $150FREE INTERNATIONAL SHIPPING On orders over $249*Orders to Israel* Australia Post:&#xA0;As of May, 2024, orders shipped to Israel with Australia Post are taking 4 weeks to arrive. Prior to placing an order, kindly consider these delivery time frames to ensure they align with your needs. Processing TimeOrders are&#xA0;shipped within 1&#x2013;3 business days of receipt from our warehouse. Shipping&#xA0;quotes begin when the package leaves the warehouse.&#xA0;Orders placed after 2pm AEST Monday through Thursday will begin processing the following day.Orders placed after noon AEST Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.Please note that once an order has been placed and paid for, it is sent to our warehouse for processing. As this is a third party service provider, we are unable to accommodate requests to change or cancel orders.&#xA0;&#xA0;Shipping Time FramesPlease note we ship from a regional area in NSW.&#xA0;Delivery delays may be experienced due to the COVID-19 pandemic, we ask for your patience during these unprecedented times. Thank you.Domestic:Australia Post Standard Shipping: 2-6 business daysAustralia Post Express: 1-4 business daysNSW to WA:&#xA0;Express Post delivery estimates 3 to 6 business days Parcel Post delivery estimates 9 to 13 business daysInternational:International Standard Post: 6+ business daysInternational Express Post: 2-4 business days between major metro areas&#xA0;&#xA0;International OrdersQuoted time frames excludes time in customs if applicable and may be subject to delay due to other causes.Also please note that the signature on delivery service is only available to certain countries, as is the tracking.Any Customs duties and taxes are the sole responsibility of the customer. We recommend checking with your local Customs office for any applicable duties or taxes that may be required for your shipment. Orders held or delayed by Customs are beyond our control.&#xA0;Undelivered ItemsFor undelivered items that are returned to us due to reasons outside of our control (eg address changes, inability to receive the order and other causes), we will refund the full value of the order minus the shipping costs. In some cases we also need to charge a re-shipping fee. These charges will be determined by location and weight of the order. Thanks for understanding the complicated world of shipping and the cost of doing business within it :)Shipping ProtectionShipping Protection is an optional shipping insurance add-on at checkout that covers packages that are damaged, stolen or lost during transit. It does not cover change of mind or instances where the incorrect address has been provided at checkout. Shipping Protection is a non-refundable item, except where the order has not been shipped yet.</main>

Shipping policy

Life Cykel AU

Orders

Double extract flavourings? Are they the equivalent strength to powders? The ratio is 10:1 on powders, but not the extracts. How does that work?

Can I use different liquid extract flavourings at the same time?

What is the starch content in your liquid extract flavourings?

Your label says there is alcohol in your liquid extract flavourings; how much and why?

Are all your liquid extracts flavourings suitable for vegetarians and vegan diets?

How should I store the liquid extract flavourings?

Can I still fast when using your liquid extracts flavourings?

The extract doesn’t have a detectable mushroom taste. It is easy to take because of its mild flavour but just wondering about effectiveness?